Download VIP Installation Media

To get started, you will need to ensure that the following executable is downloaded to your Visual Intelligence server, and that the installation is performed by a server administrator. You should allow up to an hour for the installation process, so please note that VIP will be unavailable during this time period. Software Solutions strongly recommends that you perform a Visual Intelligence upgrade during an off week for Payroll and Billing. All Pay Periods and Bill Batches should be posted prior to upgrade.



Software Solutions recommends that you wait to download the release until you are ready to physically install it on your system. Downloading early might result in installing an older release.



Please ONLY select VIPWeb (your live database) and/or VIPSB (your sandbox) when prompted to select which databases to update.
Download Documentation
Release Notes
Patch Notes

5.3.1.4244

  • Utility Billing: Customer specific catchup billing issue. Final Bills with a due date in the first estimate after a catch up will use the accumulated charges from any other bills that occurred in the same month (versus clearing it out) (#27501)

5.3.1.4231

  • Utility Billing: Fixed a bill print issue with Previous Balance when deposits were applied to a bill (#27438)

5.3.1.4222

  • Utility Billing: Customer specific KWH Tax Discount option (#27472)
  • Utility Billing: Added a Formless Bill Stub option; default is no stub, must be enabled (#25678)

5.3.1.4208

  • Utility Billing: Create Print File electric usage issue (#27422)
    • For electric bill lines only, and only if there are readings:
      • If there is only one reading then the Billed Usage from the bill line will be used.
      • If there are multiple readings then the Usage from the reading multiplied by the secondary meter multiplier will be used if it is not zero and the “Apply Secondary Meter Multiplier To KWH” setting on the UB Config is checked

5.3.1.4205

  • Utility Billing: Added SSI Index, Socket ID, and Service Type  as AMR Basic Export options. Demand, kvar, and green readings data will also get exported if those existing data options are used (#27446)

5.3.1.4199

  • Utility Billing: If an electric service has multiple readings the bill calculation will sum the usage regardless of the 'use secondary meter multiplier for kwh' Utility Billing System setting (#27433).
  • Utility Billing: VIP will use the Account Start Date for the initial read date for a new account (move-in) (#27336)
  • Utility Billing: Added a 'All excluding finaled' account parameter option to the Statement by Landlord Formatted Report (#27407)
  • Utility Billing: Added optional account barcode and enlarged the bill message area on the Utility Bill Laser Standard Formless by moving the Final Bill message down (#27431)

5.3.1.4189

  • Utility Billing: If 'Include Finaled' is checked on the Delinquency Definition, a new option will appear to 'Age on Final Bill Due Date'. If 'Age on Final Bill Due Date' is checked, then ageing will be based on the Final Bill Due Date versus the Bill Due Date (#27416)

5.3.1.4182

  • Utility Billing: Truncate state to two digits in ACA Export file (#27388)

5.3.1.4159

  • Utility Billing: Fixed an issue with Send Duplicate Delinquent to Landlord. Duplicate Notices were not being created (#27383)
  • Utility Billing: Adjustments on previous bills are showing in the Bill Print File as a C-Line (#27381)
  • Utility Billing: Fixed an issue with accounts with inactive services and Final Bill Batches (#27311)

5.3.1.4153

  • Employee Portal: Enhanced the VIP Data Pump Service, which pushes the VIP data to the cloud-based Employee Portal (#27329)
  • Payroll: ACA Print Sort Order issue for 1095-C has been resolved (#27369)
  • Backflow: Last Certification Date and Next Certification Date were not populating on the Correspondence Template. This has been resolved (#27371).
  • Utility Billing: Fixed KVAR Calculation Method 2 option. KVAR Usage Calculation was incorrectly using the KWH Usage multiplied by the secondary meter multiplier (#27370)
  • Utility Billing: If using Catch-Up Billing, during the Catch-Up Month, the Create Print File will show Actual Charges and a Credit Est. Bills line. (#27317)
  • Utility Billing: VIP Updater was wiping out bill OCR Line settings. This has been fixed (#27379)

5.3.1.4138

  • Payroll: If a Deduction Add-On causes check net to be zero, Deduction Amounts could go negative. This has been resolved (#27357)

5.3.1.4134

  • Payroll:  If a State Tax Table or Local Income Tax Table (including school tax) is marked as 'Use Annualization', the $4,300 Federal Tax Exemption Amount is incorrectly being used.  This results in taxes being under withheld IF the employee has an Exemption greater than 0. This has been fixed and the Exemption listed on the corresponding Annual Table will be used.
  • Utility Billing: Landlord Name and Landlord Address has been added as an option for the Utility Billing Account Correspondence Template (#27153).

5.3.1.4125

  • Utility Billing: Customer specific. Added AMR Basic Export Options for Service Type and exporting Only Alternate Account Numbers (#27334)
  • Utility Billing: Customer specific. Fixed an issue with Catch-Up Billing (#27328)

5.3.1.4123 

  • Utility Billing: Customer Specific Utility Bill Change (#27307)

5.3.1.4120

  • Utility Billing: Added KVAR Calculation Method 3. This is customer specific (#27325)
  • Utility Billing: Fixed the vAcctg_Vendor View (#27323)

5.3.1.4113

  • Utility Billing: Mass Meter Change Out import process will now accept a negative value for Latitude and Longitude (XY Coordinates) (#27320)

5.3.1.4110

  • Utility Billing: Customer specific change for the Create Print File, for third party bills. The Create Print File Option 'Include Other Charges' option will now add other charges to the A line balance forward (position 24) (#27297)

5.3.1.4109

  • Utility Billing: Change made to the Large Power Worksheet for KVAR Method 2 for the secondary meter multiplier (#27269)

5.3.1.4101

  • Employee Portal: Fixed an error with Last Publish Date when using the Employee Portal Service to send W-2 Data to the Cloud (#27295)
  • Utility Billing: Added the ability to have a 'Service Charge Meter Multiplier' on the Electric Rate (#27241)
  • Utility Billing: Fixed an issue during ACH Batch creation where the Unposted Receipt Amount in the bill header displayed incorrectly (#27222)

5.3.1.4094

5.3.1.4092

  • Employee Portal: Fix to the Employee Portal VIP Data Pump (#27295)

5.3.1.4091

  • Utility Billing (Electric): Updated the Large Power Worksheet RKW (KVAR) values to work with either Method 1 or Method 2 calculation methods. If using Method 1, there is no change to the values in the Worksheet. Worksheet now works with the Method 2 calculation method (#27269)

5.3.1.4090

  • Treasury Management: Transfers In and Out no longer require a fund to be posted (#27264)
  • Payroll: Employee grid 'Departments' column includes departments from active jobs. This is how the column worked prior to Version 5.3. The 'Departments' column in the Unemployment (SBES) Worksheet > Employees tab includes departments from active jobs and any jobs that had amounts in the reporting period. This was intentionally changed in Version 5.3 (#27274)
  • Miscellaneous Receipts (AR): If using Service Category action, Lines will default to the Receipt For value, if For is blank then the Service Category Code will be used (#27225)

5.3.1.4089

  • General Ledger: Fixed an error during Account Trend Report execution. If  receiving an error when running this report, this update will resolve. The error was dependent on specific variables and would not have impacted all customer sites (#27247)
  • Mobile Work Orders: Work Order Types were getting mixed up issue based on the Index when there are multiple Workforce projects. This is customer specific as most customers who have Mobile Work Orders only have one Workforce project (#27203)

5.3.1.4086

  • AR Web Portal (Invoice Cloud): Daily Download Process for Invoice Cloud will now reload payments  any unprocessed payment within the last three days (if the payments have not already been downloaded by VIP). Previously, VIP made a call out to Invoice Cloud to retrieve payments. In the event this  call failed, it then required the user to use the VIP Reload Payments action. This new  payment download process should be much more resilient in the event of a failure. The site and end user should see no change in the process other than the chance of failure is reduced (#27282)

5.3.1.4084

  • Utility Billing: Fixed an Object Reference Error when billing sales tax and no active services (#27279)
  • Accounts Receivable: AR Correspondence Templates with the 'Ignore Landlord Duplicates' option could not be edited after the original 5.3 update. This has been fixed (#27265)

5.3.1.4078

  • Utility Billing: Fixed the OCR on the standard delinquent notice and standard bill (#27252 & #27253)
  • Utility Billing (Electric): 'Print Service Details' will include power cost adjustment detail (#27251)
  • Utility Billing (Electric): Added kVAR calculation options (#27182)
  • Utility Billing (Electric): Fixed Service Dates and Budget Billing Line in the Create Print File (#27232)

5.3.1.4066

  • Accounts Payable: Fixed an issue with the Street Number displaying incorrectly on the Postal column lookup on the Payment Request entry screen (#27263)

5.3.1.4064

  • Utility Billing: Custom Correspondence Templates for bills were not printing. This was an isolated issue limited to certain customers. This has been resolved (#27262)
  • Utility Billing: Added the Service Address to the Large Power Worksheet (#27236)
  • Utility Billing: The Create Print File was displaying the Budget Billing information twice.  Additionally, Electric Service dates would sometimes be blank. Both errors were due to sometimes pulling from the kwh line versus the energy line (#27232)
  • Utility Billing: Added an AMI/AMR import and export option for green readings. The Export will pick up the green meter and reading associated with the electric service for the non-green meter and include it on the line in the export file. The Import will attach the green reading to the green meter associated with the electric service for the non-green meter from the import line (#27214)

5.3.1.4061

  • Employee Portal: The VIP Release Updater was shutting down the service that runs the Employee Portal. This has been resolved.

5.3.1.4060

  • Utility Billing: Fixed the OCR (Optical Character Recognition) Font on the Standard Utility Bill, which is used for scanning bills (#27253)

5.3.1.4059

  • Accounting: Account Trend Report would not run at some sites. The error message "Error when trying to populate the data source" would appear when running the report. This issue has been resolved.

5.3.1.4057

  • Payroll: Added updated 2019 ACA Instructions to the 1095-C (#27181)
  • Employee Portal: Added a 'Resend to Portal' option on the Payroll Period (#27220)

5.3.1.4051

  • Utility Billing: Account Details grid was being filtered behind the scenes and not displaying all accounts. The Account Details View was excluding accounts if they did not have a last billed date or amount. This has been fixed. (#27215)

5.3.1.4050

  • Utility Billing / GL:  Manual credit memo create journal in Version 5.3 was reversing debits/credits. This has been resolved and we are working on reaching out to sites who have updated. If your entity creates manual credit memos then this is a mandatory update. Also, any manual credit memos created while on version 5.3 will need to be corrected via journal entry. If these journals have not been posted, they can be corrected without an additional journal entry. We will be available to assist (#27217)

5.3.1.4047

  • Accounting: Fixed an issue where the payment request entry screen would not search for an account number when entering a payment request with no purchase order if you had 2 account levels with the same value (#27195)

5.3.1.4045

  • Utility Billing: Add Charge bills and Adjustment transactions will no longer be tagged to converted bills. This issue was a result of Add Charges and Adjustments now being tagged when clicking Print Bills, Correspondence Templates, or Create Bill File. This change improves flexibility with the timing of adding charges and adjustments by allowing adjustments and charges to be tagged after bill posting until bill printing. (#27200)

5.3.1.4041

  • Utility Billing/Accounts Receivable: Ability to post an AR Bill Batch (when using Add Charge) where there are bills that have accounts that have no previous bills (#27184)
  • Utility Billing: Fixed an error when adding new accounts if the electric service has a lower index than the water service (#27180)

5.3.1.4024

  • Utility Billing: Work Order Correspondence templates have been modified to work with vacant customer or no customer. This requires re-importing the Work Order Correspondence template (#27141)
  • Utility Billing: Added 'Consumer Class' column to the Service Definition > Add Service to to Accounts grid (#27151)

5.3.1.4019

  • Utility Billing:  Fixed an issue with Pending Payment on a printed utility receipt (#27143)
  • Utility Billing: Fixed an issue where voided receipts was not updating the account unposted receipt bucket (#27138)
  • Utility Billing: Fixed an issue where the service metered charge line displayed twice on the Laser and Formless Bill Formats (#27133)
  • General Billing: Made three fields not editable, Credits, Receipts, & Transfer, when entering a general bill (#27132)

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